Welcome to Silver Platter! By using our services, you agree to the following terms:

  1. Services

Silver Platter provides catering, event services and food products. Orders must be placed in advance and are subject to availability.

  1. Payments
  • All payments must be made in full before order fulfillment.
  • We accept payments via Ozow, EFT, and other approved methods.
  1. Cancellations & Refunds
  • Orders canceled at least 48 hours before delivery/collection may qualify for a refund.
  • No refunds for cancellations within 48 hours of the delivery date.
  1. Liability
  • We are not responsible for delays due to unforeseen circumstances.
  • Customers are responsible for providing correct delivery details.
  1. Changes to Terms

We reserve the right to update these terms at any time.

  1. Privacy Policy

Last Updated: 14/02/2025

At Silver Platter, we value your privacy. This policy explains how we collect, use, and protect your information.

  1. Information We Collect
  • Name, contact details, and delivery address.
  • Payment details (processed securely via Ozow).
  1. How We Use Your Information
  • To process and deliver orders.
  • To communicate about your order status.
  • Keep ticket information.
  1. Data Protection

We do not sell or share your personal data with third parties, except for payment processing.

  1. Cookies

Our website may use cookies to improve your browsing experience.

  1. Contact Us

For privacy concerns, contact us at info@silverplattersa.co.za

  1. Returns Policy

Last Updated: 14/02/2025

Due to the nature of our food products, we do not accept returns. However, if you receive an incorrect or damaged order, please contact us within 24 hours for assistance. Ticket refunds are only available should events be cancelled.

Refunds & Replacements:

  • If we delivered the wrong order, we will offer a replacement or refund.
  • Refunds will be processed within 3-5 business days.
  • If events are to be cancelled, we will offer a replacement.

Non-Refundable Items:

  • Perishable food items.
  • Custom catering orders.
  1. Shipping/Delivery Policy

Last Updated: 14/02/2025

We offer delivery within South Africa for all catering and food orders.

  1. Delivery Areas & Fees
  • We deliver within South Africa.
  • Delivery fees vary based on distance and will be calculated at checkout.
  1. Delivery Times
  • Orders must be placed at least 48 hours in advance.
  • Deliveries vary in accordance to product/services.
  1. Customer Responsibility
  • Ensure someone is available to receive the order.
  • We are not responsible for failed deliveries due to incorrect addresses.
  1. Pickup Option
  • Customers may also collect orders as per arrangements.